For Health & Safety and HR Leaders in Healthcare and Human Services
High patient acuity, emotional exposure, workforce shortages and relentless demand create sustained pressure on even the most experienced teams.
Your workforce faces unique challenges:
• Vicarious trauma and compassion fatigue
• Burnout and shiftwork-related strain
• Exposure to distressing events and outcomes
• Challenging or aggressive patient interactions
• Chronic under-resourcing
• High emotional labour
• Stigma around seeking support
• Reliance on informal peer support over formal pathway
At Acacia Connection, we deliver specialist, data-led mental health and psychosocial risk solutions designed for healthcare environments - protecting your people so they can continue to protect others.
While traditional reporting is a main stay of any EAP provider, Acacia provides market leading dashboard reporting. Access your most current EAP data on demand and understand prominent concerns and psychosocial hazards before they escalate.
Our online booking portal, Appointment Hub, gives your people the ability to book and manage their appointments across counselling, dietary, financial and legal services from anywhere, at any time. With intuitive filtering options, including specialisation, age, gender and identity, individuals can confidently select the clinician that best meets their needs.
Our Workplace Wellbeing Consultants adopt an insight-driven partnership approach. Managing a portfolio of organisations in your industry, they have a deep understanding of challenges and opportunities your people experience.
• Trauma and cumulative stress support
• Burnout and compassion fatigue recovery
• Managing difficult patient interactions
• Flexible access for shift workers
• Identifying systemic pressure points
• Assessing fatigue and workload risks
• Spotting trauma and aggression exposure
• Driving targeted, sustainable action
• Peer support program advisory
• Manager capability uplift
• On-site or embedded support models
• Specialised care referral pathways
• Lowering cumulative burnout risk
• Supporting teams during peak demand
• Strengthening psychological safety
• Improving early intervention
Delivering Responsive, Integrated Mental Health and Wellbeing Support in a Regional Healthcare Environment
Albury Wodonga Health is one of Australia's largest regional health services, supporting approximately 3,500 employees across a diverse and demanding healthcare environment. From frontline clinical teams to operational and support staff, employees are often exposed to high-pressure situations that can impact their wellbeing both at work and at home.
Acacia has partnered with Albury Wodonga Health to provide a comprehensive Employee Assistance Program (EAP), ensuring employees and their immediate family members have access to confidential, professional support when they need it most.
A key part of our approach has been creating a locally embedded service model, including a physical presence in Wodonga. This allows employees to access face-to-face counselling close to where they live and work, while also ensuring Acacia can respond quickly when onsite support is required.
In healthcare settings, critical incidents can have a significant impact on individuals and teams. Acacia has provided multiple onsite responses following high-impact events, delivering timely, trauma-informed support that helps employees process difficult experiences and focus on recovery. By providing immediate assistance and ongoing follow-up support, we help reduce the potential long-term impacts of workplace trauma and psychological distress.
Alongside counselling and critical incident response, Acacia delivers ongoing group supervision for employees working in high-risk roles. These sessions provide a safe space for reflection, professional support and open discussion around the challenges of working in healthcare. Through regular supervision, employees can build practical coping strategies, identify concerns early and strengthen their resilience in the face of ongoing workplace pressures.
This combination of proactive and responsive support has helped increase engagement with wellbeing services, encourage earlier help-seeking behaviour and build confidence among employees in accessing support when they need it.
Our work with Albury Wodonga Health demonstrates the value of accessible, locally delivered wellbeing services that are tailored to the realities of the healthcare sector. By combining counselling, critical incident response and ongoing workforce support, Acacia helps create healthier workplaces where employees feel supported, connected and equipped to thrive in challenging environments.
Discover how Albury Wodonga Health navigated a unique journey of transformation to strengthen leadership capability in a regional healthcare provider within Australia’s only cross-border health service:
- EAP Counselling
- Holistic Services
- Manager Support
- Manager Check-in
- Critical Incident Response
- EAP@Work
- Peer Support Program
- Return to Work Assessments
- Professional Supervision
- Psychological Wellbeing Checks
- Psychological Assessments
- Outplacement Services
- Exit Interviews
- Change Management
- Workshops
- Coaching
- DISC Profiling
- Conflict Coaching
- Psychosocial Hazard Assessment
- Consulting
- Workplace Surveys
- Mediation
- Investigations
- Professional Supervision
- Psychological Wellbeing Checks
Stay in the loop with Acacia Breakfast Series events near you and upcoming webinars to get practical, expert-led insights on the biggest challenges and opportunities in the market.
To request a proposal, click here.
